Description : Operations Supervisor. Company : U.S. Bank National Association. Location : Zdalna

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

Tasks:

• Managing a team of several people;
• Monitoring the accuracy, completeness and timeliness of activities related to the duties performed;
• Directing subordinate staff and coordinating workflow, including but not limited to: distributing work, assigning staff in case of absence, providing technical assistance and resolving problems within the supervised unit;
• Managing and resolving escalations;
• Establishing a daily workflow plan and schedule to ensure compliance with service standards and regulatory deadlines;
• Provide high quality service and effective operational support to all assigned internal and external customers;
• Leading, developing and motivating assigned staff.

Requirements:

• Fluency in English; Experience in an international (English-speaking) environment will be highly desirable;
• Readiness to work from Monday to Friday from 1 pm to 6 am (8 hours shifts);
• Leadership and people management skills;
• Developed interpersonal, verbal and written communication skills;
• Ability to manage multiple tasks;
• Nice to have: knowledge of or experience in banking operations/financial services;
• Nice to have: experience in managing people

We offer:

• Full-time position, contract of employment;
• Fully remote working model;
• Excellent package including comprehensive medical care, group insurance, Multisport card;
• Opportunity to refer friends in the Referral Programme and collect rewards;
• Highly professional, multicultural environment and high working standards;
• A clearly defined career path (experts or managers), a wide range of training - online training also available in-house in the room, subsidized language learning;
• Working in a dynamic team with a supportive inclusive culture and strong values;
• Interaction with clients and colleagues around the world;

#LI-ZK1 #LI-Remote

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.